Contact BLOX

You need support, have questions or want to tell them how great BLOX is, then it’s time to contact BLOX. How you do that and where you do it should be simple to figure out of any crypto exchange or broker. Providers have their own ways how you can contact them. Some offer support via email and chat, others also via phone or social media. Some even have a chat bot for the standard frequently asked questions. Not the most personal approach, but it can certainly help you.

Contacting BLOX, as how they represent their trading platform, is simple! This info page helps you how to get the best and fastest answer to your question or problem. You know and can do the following after going through this page:

  • All ways to contact;
  • Where to contact;
  • How best to contact the broker.

Contact BLOX summary

BLOX can be contacted in multiple ways, namely via email, contact form, in app chat and by phone. When contacted for support, customer service usually responds within 48 hours. Please make sure that your question or problem is as clear as possible, so that BLOX can also work directly on your request. You can always use the contact methods, but you will receive a response within the opening hours. On business days they are open from 09:00 to 22:00 and on weekends and holidays from 10:00 to 18:00.

Contact BLOX key criteria

Mailen: Yes
In app chat: Yes
Contactform: Yes
Contact by phone: No
Reachable: Every day
Business days: 09:00 to 22:00
Weekends: 10:00 to 18:00
Via social media: No
Physical store: No

Ways of contact BLOX

The ways to contact BLOX are many. The best and fastest way depends on the purpose for which you want to contact them. You can do this in three different ways:

  1. Email;
  2. Contactform;
  3. In app chat.

Opening hours BLOX

The trading platform is open 24 hours a day, 7 days a week. For all forms of contact, customer service is available to you on the following days and times:

  • Business days: 09:00 to 22:00.
  • Weekends and holidays: 10:00 to 18:00*.

*The contact page on weareblox says 12:00 to 17:00, but that is incorrect.


The most standard and offered way of contact is email. This is also supported by BLOX contact. The advantage of email is that you can ask and share anything you want to know and make clear at any time of day. So also screenshots if you get an error message, for example. The disadvantage is that you can’t expect to get a response at any time of day. In most cases they will respond within 48 hours, depending on how busy they are and the severity of your question. Since trading at BLOX is done exclusively via the mobile application, we think email isn’t the best option if you already have the app in use.


Within the option to contact BLOX includes also the contact form. This form is a glorified email with the same purpose as described above. An email message will be sent after you have completed and sent the form. The contact form will not be used quickly, but it is nice that it is offered as a service. You can be sure that your request will be received correctly. Again, in most cases you can expect an answer within 48 hours.

In app chat

You have a burning question or need quick help to grab that Bitcoin dip quickly, then the staff at BLOX are ready for you especially in the live chat. This is the perfect outcome if you want a quick response to your question. The chat is available 24 hours a day, 7 days a week. You can therefore ask your question or raise your problem at any time. However, you will only receive a response within the specified opening hours. The in app chat is the most efficient way to contact them. It allows you to reach the customer service anytime, anywhere.


Unfortunately, it is no longer possible to contact BLOX by phone. With this form of support, the broker from Nijmegen distinguished itself from many competitors. It remains to be seen whether this service will return. We don’t expect it to, since many malicious people try to scam you or BLOX over the phone. It is therefore better to use the other contact options.

Where do you contact BLOX?

Now that you know the ways to contact them, it’s good to know where to contact BLOX.

Through email

Sending an email needs no explanation or you are a rare digital illiterate. If so, you can always contact us first. But which email address does the broker have in use? After doing thorough research work, we found four different addresses:

  • – for generic information and user agreement.
  • – for support on your account or app.
  • – in case of complaints about services.
  • – for insight into your data and to change or delete it.
  • – on how your funds are handled.

Whatever your question is, you can send it to the appropriate address. At the bottom of this page, under the heading ‘Info and Social media’, you can click on the email address to send an email directly.

With contactform

Do you prefer to use the contact form?

  1. Then go to ‘Info and Social media‘;
  2. Click on ‘submit ticket’. This will take you to BLOX’s contact form;
  3. Then fill in your email address, subject, description and add an attachment if necessary and press ‘submit’ to submit a request for support.

In app chat

So it is possible to get support through the app of BLOX as well. If you need immediate help, please take the following steps:

  1. Open the BLOX app;
  2. If necessary, log in;
  3. Press ‘Settings’ at the bottom right;
  4. Then press ‘Start a chat’ under Support;
  5. Then the chat window will follow and in it you can enter your question or problem.

Blox contact start a chat

How to contact BLOX the best

Whether you use email, contact form or the chat, you want to be helped as quickly and as good as possible. It is therefore wise to help BLOX by being as clear as possible in your question or problem. You can do this by following these ‘do’s and ‘don’t’ when you want to be helped:


  • For email, always use the same email address you used to create an account;
  • Include all questions in one email;
  • Be as complete as possible in your message with e.g. screen shots attached.


  • Passing on personal information such as PIN and your password;
  • Spamming your question or problem;
  • Expecting to get a quick answer.

Contact BLOX or grab 10 euros free credit here!

Frequently Asked Questions

There are four different ways to contact the broker. Email, contact form and chat are the best ways, as they allow you to clearly communicate your question or problem.

BLOX customer service will respond to your request for support within 48 hours. Please note, that it strongly depends on how correctly and clearly you have submitted your request. The clearer your request, the faster and better a response.

Through the settings in BLOX’s app, you can select ‘Start a chat’ to start the in app chat and submit your request for support. Again, in most cases they will respond within 48 hours.

Customer support is available on business days and can be reached from 09:00 to 22:00. On weekends and holidays they are available from 10:00 to 18:00. Trading is of course possible 24 hours, 7 days a week.

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